Managed Services
IT Support Engineer
Help our clients stay productive with responsive, high-quality IT support across managed infrastructure, cloud, and workplace technology.
Parramatta, NSW (Hybrid)Full-time
About the role
As an IT Support Engineer at Proweb Technologies, you will be a trusted first line of support for client environments. You’ll diagnose issues, resolve tickets efficiently, and work closely with senior engineers on infrastructure, security, and continuous improvement.
Responsibilities
- Provide timely Level 1–2 support across Windows, Microsoft 365, networking, and endpoint environments
- Monitor systems, respond to incidents, and document resolutions clearly
- Assist with onboarding, hardware setup, user administration, and service requests
- Escalate complex issues with strong notes and recommended next steps
- Contribute to process improvements that make support faster and more reliable
Requirements
- 1–3+ years experience in IT support or helpdesk roles
- Strong knowledge of Microsoft 365, Active Directory, and Windows environments
- Clear communication skills with both technical and non-technical users
- Ability to prioritise tickets and work calmly under pressure
- Willingness to learn managed services tooling and client environments
Nice to have
- Experience in an MSP environment
- Familiarity with Azure, networking fundamentals, or RMM tools
- Relevant certifications such as Microsoft Fundamentals or CompTIA A+